Interviewing users: how to uncover compelling insights . AmazonUIPageJS : P).when('gestaltCustomizableProductDetailPage').execute(function(){ Out in the field, he has interviewed families eating breakfast, hotel maintenance staff, architects, rock musicians, home-automation enthusiasts, credit-default swap traders, and radiologists. (typeof uet === 'function') && uet("x3") {"deviceType":"mobile"} You can find longer answers to each in your copy of the book, either printed or digital version. Abstract . @charset "UTF-8";.turbo-checkout-auto-load-spinner{position:absolute;top:0;left:0;width:100%;height:100%;overflow:hidden}.turbo-checkout-auto-load-circle-container{position:absolute;top:50%;left:50%;width:50px;height:50px;overflow:hidden;border-radius:50%;background:#fff;transform:translate(-50%,-50%)}.turbo-checkout-auto-load-spinner-container{position:absolute;top:0;left:0;width:100%;height:100%;background-color:rgba(255,255,255,.75);overflow:hidden;z-index:1008}#turbo-checkout-bottom-sheet{position:fixed;background-color:#fff;bottom:0;min-height:36.5rem;height:36.5rem;left:0;right:0;-moz-webkit-transition:visibility 0s linear .4s,transform .4s linear,height .4s;-ms-webkit-transition:visibility 0s linear .4s,transform .4s linear,height .4s;-o-webkit-transition:visibility 0s linear .4s,transform .4s linear,height .4s;-khtml-webkit-transition:visibility 0s linear .4s,transform .4s linear,height .4s;-webkit-transition:visibility 0s linear .4s,transform .4s linear,height .4s;transition:visibility 0s linear .4s,transform .4s linear,height .4s;-webkit-transform:translate3d(0,36.5rem,0);transform:translate3d(0,36.5rem,0);visibility:hidden;z-index:1009}#turbo-checkout-bottom-sheet.turbo-checkout-bottom-sheet-visible{-webkit-transform:translate3d(0,0,0);transform:translate3d(0,0,0);transition-delay:0s;visibility:visible}#turbo-checkout-bottom-sheet.turbo-checkout-bottom-sheet-fullscreen{-moz-webkit-transition:transform .4s ease-in .4s;-ms-webkit-transition:transform .4s ease-in .4s;-o-webkit-transition:transform .4s ease-in .4s;-khtml-webkit-transition:transform .4s ease-in .4s;-webkit-transition:transform .4s ease-in .4s;transition:transform .4s ease-in .4s;-webkit-transform:scale(1,4);transform:scale(1,4)}#turbo-checkout-bottom-sheet.turbo-checkout-bottom-sheet-fullscreen>*{opacity:0!important;transition:opacity .4s linear}#turbo-checkout-bottom-sheet.turbo-checkout-no-animation{transition-property:none;transition-duration:0s;transition-delay:0s}#turbo-checkout-bottom-sheet-dimmer{position:fixed;top:0;left:0;height:100%;background-color:#000;background:radial-gradient(ellipse at 50% 40%,rgba(0,0,0,.5) 0,#000 100%);transition:visibility 0s linear .4s,opacity .4s linear;visibility:hidden;opacity:0;z-index:1008}#turbo-checkout-bottom-sheet-dimmer-close{position:fixed;bottom:36.5rem;right:1.5rem;line-height:1.35;-moz-webkit-transition:bottom .4s;-ms-webkit-transition:bottom .4s;-o-webkit-transition:bottom .4s;-khtml-webkit-transition:bottom .4s;-webkit-transition:bottom .4s;transition:bottom .4s}#turbo-checkout-bottom-sheet-dimmer-close:after{content:'×';font-size:40pt;font-family:Helvetica,Roboto,sans-serif;color:#fff;text-shadow:0 1px 2px #000;line-height:1.35}#turbo-checkout-bottom-sheet-dimmer-close.back-content:after{content:attr(data-after);font-size:14pt;font-family:Helvetica,Roboto,sans-serif;color:#fff;text-shadow:0 1px 2px #000;line-height:3.15}#turbo-checkout-bottom-sheet-dimmer.turbo-checkout-bottom-sheet-dimmer-visible{opacity:.75;transition-delay:0s;visibility:visible}#turbo-checkout-bottom-sheet-dimmer.turbo-checkout-no-animation{transition-property:none;transition-duration:0s;transition-delay:0s}#turbo-checkout-bottom-sheet-frame{width:1px;min-width:100%;border:0;height:100%}.turbo-checkout-fix-body{position:fixed}#turbo-loading-container{min-height:inherit;min-width:inherit;position:relative;opacity:0;-moz-webkit-transition:opacity .5s linear .25s;-ms-webkit-transition:opacity .5s linear .25s;-o-webkit-transition:opacity .5s linear .25s;-khtml-webkit-transition:opacity .5s linear .25s;-webkit-transition:opacity .5s linear .25s;transition:opacity .5s linear .25s}#turbo-loading-content{position:absolute;left:0;right:0;top:35%}#turbo-loading-spinner{display:block;margin:0 auto}#turbo-loading-text{display:block;text-align:center}.turbo-checkout-blank{opacity:0}.turbo-checkout-shown{opacity:1!important} The book also is for line-of-business managers who are starved for actionable data needed to make decisions about their business. Finally, thanks to the hundreds of amazing, messy, complex, human people I’ve interviewed in the course of my career. Now we can recognize, enter, and participate in it. (User Research Friday 2008) (, Cross-Cultural Research (UX Week 2006) – (slides, Take It from Consumers: Simpler Is Better (PDF, Interview about user research with Gerry Gaffney on. Interviewing Users: How to Uncover Compelling Insights - Kindle edition by Portigal, Steve. (window.AmazonUIPageJS ? Interviewing Users: How to Uncover Compelling Insights by Steve Portigal and a great selection of related books, art and collectibles available now at AbeBooks.co.uk. Interview: ResearchOps with Amir Ansari. Teach your team to ask the right questions to gain actionable insights into your business.Most organizations still focus on objectives and deliverables. AmazonUIPageJS : P).when('atf').execute(function(){ .prsubswidget-asin-content{padding-left:15px;padding-right:10px}.prsubswidget-asin-brand{display:block}.prsubswidget-asin-title{cursor:pointer;display:block}.prsubswidget-review-count{display:inline-table;vertical-align:text-top}#prsubswidget .a-icon-prime{margin-top:6px}.prsubswidget-asin-grid-column:not(:last-child){border-right:1px solid #DDD}#prsubswidget .a-carousel-col.a-carousel-center{margin:0 10px}#prsubswidget-title{margin-top:10px;margin-left:10px}#prsubswidget-title>div{width:100%}#prsubswidget .a-carousel-card{min-width:280px} Jared Spool, Principal at User Interface Engineering. i --Allan Chochinov, Editor in Chief, Core77Steve's book is based on his extensive expertise with qualitative ethnography, and is a must-read for students of design research. Released in 2013, Interviewing Users has quickly become a classic, recommended for anyone who should be talking to users. 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.uss-c-head-sticky{position:-webkit-sticky;position:sticky;top:0;z-index:1}.uss-l-default-layout .uss-c-head-sticky .uss-c-head-divider{width:100%}#uss-sheet-view{max-height:100%;overflow-y:auto;-webkit-overflow-scrolling:touch}.p13n-sc-atc-error,.p13n-sc-atc-success{padding-top:10px;min-height:39px} [Steve Portigal] -- Interviewing is a foundational user research tool that people assume they already possess. Compre Interviewing Users: How to Uncover Compelling Insights (English Edition) de Portigal, Steve na Amazon.com.br. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. The book is packed with ideas, guidelines, and tricks on how to surface relevant insights for new products and services. 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The thing about these assumptions is that, well, we assume them. … We utilize a formal user access provisioning process to assign or revoke access rights for all user types to all systems and services. 11 min read. Unfortunately, that’s not the case. He also really loves to nap. Steve Portigal’s book is packed with useful tips, illustrative examples, cautionary tales, and how-to advice for planning and conducting interviews, as well as analyzing and presenting data gathered. He has a graduate degree in human-computer interaction from the University of Guelph and is an avid photographer who has a Museum of Foreign Groceries in his home. At a more general level I found Interviewing Users refreshing because, in a time where lean and agile practices sometimes put pressure on us to hack through user insight part of user experience design, the book reminds us that interviewing is a craft, and that the quality and care you put into it will make for better design outcomes. Going back decades, Tom Williams was there with me as we both began to figger out this whole user research thing. .action-buttons{margin-top:25%}.nonacw-label{display:inline-block;margin-bottom:5px}.mbb-checkbox-container{display:table;height:60px;width:100%}.mbb-checkbox-column{display:table-cell;table-layout:fixed;width:60px;vertical-align:middle}.mbb-checkbox-column.a-box{border-top:0;border-bottom:0;border-left:0;border-top-right-radius:0;border-bottom-right-radius:0}.mbb-dead-space-column{display:table-cell;width:0}.mbb-touch-link-column{display:table-cell}.mbb-checkbox{margin-left:13px}.mbb-touch-link{margin:0;border:0;border-top-left-radius:0;border-bottom-left-radius:0}.mbb-touch-link .a-box-inner{padding-left:0;padding-top:0;padding-bottom:0;background-color:transparent!important}.mbb-touch-link-text{display:table-cell;height:100%;vertical-align:middle;padding-top:0;padding-bottom:0}.mbb__mdb{position:relative;background:#008577;padding-left:.5em;color:#fff;white-space:nowrap;max-width:min-content;max-width:-moz-min-content;margin-bottom:.75em}.mbb__mdb:after{content:"";position:absolute;right:0;bottom:0;width:0;height:0;border-right:.5em solid #fff;border-top:.7em solid transparent;border-bottom:.7em solid transparent}.mbb__mdb .mbb__mdbi{display:block;padding-right:3em}#HLCXComparisonWidget_feature_div{margin-right:-1.4rem;margin-left:-1.4rem;clear:both}.cmp-img-container{width:100px;height:100px;margin-left:auto;margin-right:auto}#hlcx_cmp_title_row>.hlcx-cmp-title-col{padding-top:0;padding-left:8px;padding-right:5px}#hlcx_cmp_img_row>td{border-bottom:none}#hlcx_cmp_img_row>td,#hlcx_cmp_title_row>td{border-top:none;border-right:none;border-left:none;background:0 0}#comparison_table_slide_part{overflow-x:auto;width:100%;-webkit-overflow-scrolling:touch!important;-webkit-transform:translate3d(0,0,0)!important}#comparison_table_slide_part::-webkit-scrollbar{display:none}#compairson_table_last_row td{background:0 0;border:none;padding:0;padding-left:5px;padding-right:5px}table.comparison_table{border-top:none;border-left:none}.comparison_table_mobile_image{display:block!important;margin-left:auto!important;margin-right:auto!important}table.comparison_table td.comparison_items_details_column{padding:5px;padding-left:8px;width:20%}table.comparison_table td.comparison_attribute_name_column{background-color:#E0E0E0;padding:5px;padding-left:8px;width:20%}table.comparison_table th.comparison_attribute_name_column{background-color:#E0E0E0;padding:5px;padding-left:8px;width:20%}#comparison_see_more_detail_button{text-align:center;border:.1rem solid #ddd;border-radius:4px}.hlcx_cmp_align_wrapper{padding-left:1.4rem}.hlcx_cmp_table_button{text-align:center}.atc-spinner-position{position:absolute;width:100%;height:100%;z-index:10001;left:0;top:0}.atc-toast-position{position:relative;left:-50%;top:-50%;z-index:10001}.atc-toast-styles{padding:2px 2px;border-radius:10px;text-align:center;background-color:#444c55}.atc-toast-transition{transition-property:padding;transition-duration:.2s;-webkit-transition-property:padding;-webkit-transition-duration:.2s}.atc-toast-progress-styles{width:80px;height:40px}.atc-toast-success-styles{padding:10px 10px}.atc-toast-failure-styles{padding:10px 10px}.atc-toast-container{position:fixed;left:50%;top:50%;z-index:10001}.atc-message-styles{font-size:16px;color:#FFF;font-weight:700;font-family:arial}.udp-stop-scrolling{height:100%;overflow:hidden}.atc-toast-overlay-styles{position:absolute;top:0;left:0;z-index:10000;opacity:.6;height:30000px;background-color:#fff;width:100%}#si-sheet-view-content{height:inherit}@media screen and (orientation:landscape){.si-button-portrait{display:none}}@media screen and (orientation:portrait){.si-button-landscape{display:none}} Swap traders, and illustrations bring the information to life ask the questions!, it has improved my technique information, answers to each in your copy of the also... 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