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BOX 8.1 DEFINITION OF QA/QC Quality Control (QC) is a system of routine technical activities, to measure and control the quality of the inventory as it is being developed. /Widths [ 250 250 500 500 500 500 500 500 500 500 500 250 250 250 250 250 250 /XHeight 465 Sof>P[tMEShJMHB+7A1466l%:PKh'&;cs+;R >> /Annots 133 0 R Introducing the instruments. /Pages 331 0 R ?uYt=5,`>FlPh]Ir@bI=o&T>jT"L3Bk.Y7RnBG@RV.SR99F+MGKqT25;A 166 0 obj /Type /Annot k=C+dDQ^dImJ1T1%D[=@]?erNEYded$;i?4I+?dIe^\"35Wc'u",+8EWGVD:D*/?E G)pa+JO_)VXEbg;XM?rT"+Oj`"X7M\]3*nu](RI4KmC;oE.-_69]qGd1?-%VjpfT0 C0.rbF31_$`LD[H8ou'B[RUe5%KJ'W:Vs.r[YaU7hs7oGq7_5hqs95*E^&67'7]*` /Subtype /Type1 /Type /Page [l60JC]P=f 500 444 444 611 500 250 556 500 ] /l /m /n /o /p /q /r /s /t /u /v /w /x /y /z 141 /quotedblleft /quotedblright fdf1pi+-pM%5)msAK6ArZ.M,I421E+f8XB\=g_,9g5($19Z>hT3EkT.H:F$Lr"%i<0-U~> /Flags 70 /Type /Encoding /MediaBox [ 0 0 468 756 ] 143 0 obj endstream The definition of "quality" has changed over time, and even today some variance is found in how it is described. /Type /Font fPrJB'._B9J[fI#$*D[5aKmGFe:-C"5XlqYaZn.AhQ-"Q!8n"Mk49?t_f3E)lQ%!O << /Filter [ /ASCII85Decode /FlateDecode ] /Length 371 0 R >> /Border [ 0 0 0 ] 6C4Z1RBs9c\Vnt+biF! /Type /Annot endobj /Thumb 319 0 R >> /Subtype /Link /URI (http://www.cambridge.org) 5o(<1('9WQ;tMNeU3oplnlS51HlgN;,*,;h$;K0WrNLH_fBE[&kNRQs'$KGhd;,*h &+(^i/6_`gJb@77roL[i*3WkGeG:aq9^&kNAouU3nqgt22dOl^Y`j)_X8X7W(U1B0 >> (`d71N\5--pojS&Qo\q[^b?Ec^gg0rDI-aPiNkfT(ZclG?2/2 << /Rect [ 15.50042 658.83029 94.66949 670.66398 ] /Flags 262150 (&s6qY(dqSdkb/:uiAMFi8u'(;A/dd?e^2rmG=N4;M6=f#3nV (YnJ? iom6gHVG)QC>@b=(dH?1;-.dIJ /Subtype /Link /Type /Annot /Border [ 0 0 0 ] stream << endobj 176 0 obj /FirstChar 44 /ProcSet [ /PDF /Text ] >> 335 0 obj /Subtype /Link /Type /Annot N$H::.R'JUo%"kt[0@N**lZ9P=[,X:r=-I""JP)HU!&ACQ(DD%pb4(T >> D]f&BJI=#>. /Type /Font /CharSet (/Q/u/a/l/i/t/y/s/c/o/n/f/r/m/e/q/period/fi/G/d/p/b/g/w/h/x/v/comma/R/E/t\ stream ific^IGa/. endobj >> pRe6FeEX@.fe`Sj?Rm%>`S#LX2n!gXm/6i]6d9$]$m"#!F6+JK!mA,dJ'R*o"c'*V 99TJ98*J$M02nq'djUBlH(=pBk!2&Ui%KBg2WjJCDU[krZ)N6jke;6)%Qu_[,8@[@ << stream X2Xs@"aQ3! :Q7PV,A`YPucq4$W4+U'1tSOf#`ZW /StemV 85 /Encoding 271 0 R endobj [ /Type /Annot /S /URI endobj 8;W"$gN'+2&cI=\#9K";KW%!-c#[*9_[bG-m0C\u4s7E^0ge;=d*g'Dmus/)GE4Sc /A 191 0 R al;7'%26BSj_96oC8&\+V-sisqu?ip,7Wi^PL%o]m-ka/Cc_(l9atO?a3>\S_%.&I endobj /SM 0.01998 Z\"ROG1:PshGRf4Vdflj;4VVX@B!4Mq8hA"^V)BlZg@mr.EPDCB52=___6`Q2"==T /MediaBox [ 0 0 468 756 ] /XHeight 484 • Quality Control is the process involved within the system to ensure job management, compe- tence and performance during the manufacturing ofthetheproductorservicetoensureitmeetsthe quality plan as designed. endobj 5o(<1('9WQ;tMNeU3oplnlS51HlgN;,*,;h$;K0WrNLH_fBE[&kNRQs'$KGhd;,*h endobj << /BitsPerComponent 8 /ColorSpace 330 0 R >> endstream 8;Z]!5n\\j#XuB*"h@AY>pLUPr/XRbAOu9FN?qI:"bga)dRZp8in=G$9N-Au)io;k/kH;lg0igA)E?S8Lhm31j7K,7RAjrNK+0! /Type /Font The common element of the business definitions is that the quality of a product or service refers to the perception of the degree to which the product or service meets the customer's expectations. 116 0 obj SdZO/YU>Pn@-bi[nXKi+Jbeo1gPBcWLk4/:YLhX/?Fhu)36Vk%U88kBVC2rMEP+&O endobj /LastChar 61 >> /FontDescriptor 298 0 R << /Length 6312 /Filter [ /ASCII85Decode /FlateDecode ] /Subtype /Type1C >> ]W$IFXC0l#Lq']]mt9ZO)BtP.o7D*4mp9mLHUK`-^V1jdVqmY:VD"iC*'\gM?V#!5? /Border [ 0 0 0 ] 289 0 obj \@nrKBl@;ifG1Z(Igi52"7fh,I*,]0X/rrbb82j677pbXa"(3rLBd=G1:8d&uql9$M)VF&;8,7GCa>9]QR_G.L6=N=r)e7)_R359`Y8l QB@oK5+j DCj19&>[YTpq]VWZlVeH03j$R9n.X9&>Im1P! ./k7!&"M8hH.W76B&A2SC>6NHV2jSTlLJ,FA/MGBko4`p>J[sf#Hh5ZEAJHn)u)fu /StemH 20 << /Length 286 /Filter [ /ASCII85Decode /FlateDecode ] /Width 58 /Height 94 3.Decision making. rai6K"3u^6n1i[!P^e2-koA^an2uG6m:RI)*Re4V$9R[";TOgDDS='L1EW0FdnXl0 /Type /Font 8;UlAR6":D$&;64TOMbs/ZgHT!8LcPH`Z4RC<>2gC0_18\s6r%U 368 0 obj /Encoding 276 0 R '$J`s%uCB%JG*F2.%M=98]b*@-gp]P_:.isB:F`6f^oq26_9;Sp(D\> /Type /Pages [YTt68D&h(Iik"-Q.&pnF0O@qCNm'c@>)-CWbs'@7'//$i'b3;PI@UB 144 0 R 145 0 R 146 0 R @@DML[\Hu*7(5!Gma)VC!e0uNX8@lT"CDTsS*M:B+`BBDFMr@WU>OSTbhc?\-KK)2 endobj (2WfDpmXu''KoM:#aXWYQhioRP5,\X[6$E.YG/@O"^Ip(B/HM)1Xe*X$8V:oYTFFI? _Q55,rQb,:)tJcNI/K'7RE[?L2@NGbK%>>-1Mflg238R"?41g(Yj+NY1Vj,+r/9oV N#qG6)fjs*IhqI^8/oGfkWUl:D[$T0IQrsn. /PitStop 334 0 R stream :d+:Li C''=qZ"'ul/K.5L`7X#)HI(Rc@O!i=,>,jKKboPFa@Jd+MQ#m9\nZ#MBZ[bY:'FTt mHW(TZ?rT%3@-G[S#`TK9^%WV&K;N.dAc_u,!&367+dGT)&Jbh4*O;\d2g]3d!Ek` 331 0 obj 270 0 obj endobj 286 0 obj The definition of e. business quality introduced in this article reflects the practical implications. 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